As soon as you (1) purchase a new bike, (2) have a membership, and (3) your Rider is ready to part ways with their older bike, you are ready to create a return label.
If your bike is approaching 2 years old and you intend to size up, it is time to secure your next woom bike! This may entail joining a pre-order wait list, depending on the model you're purchasing. For questions on pre-ordering and upCYCLING click here.
Most people choose to wait until their new bike is arriving and then request a return label, so their kid is never without a bike. This method also conveniently allows you to re-use the new box for the return shipment.
You have 30 days after receiving your new bike to initiate an upCYCLING return.
To purchase your upCYCLING membership and see more details click here.