When and how do I initiate my upCYCLING refund?

Please read the following instructions carefully to ensure a successful upCYCLING journey:

When to initiate the refund: 

  • As soon as you (1) purchase a new bike, (2) have a membership, and (3) your Rider is ready to part ways with their older bike, you are ready.
  • If your bike is approaching 2 years old and you intend to size up, it is time to secure your next woom bike!
  • Once you’ve purchased your new woom bike one size up from the old model, take the old woom bike to a charitable organization of your choice or find a deserving family to donate the bike to.
  • You have 30 days after receiving your new bike to contact us and initiate your upCYCLING refund.
  • To purchase your upCYCLING membership and see more details click here.

How to initiate the refund:

Start off by creating an email to usa@woombikes.com with the subject line "upCYCLING Refund". Use the same email address that you've placed orders with, if possible. 

  1. In the email include the following information:
    1. The original order number (of the old bike being donated) and the email address used to place that order if different than your current email.
    2. Please specify the bike that you wish to upCYCLE, if it was a multi-bike order.     
    3. upCYCLE membership number (i.e. the order number when you purchased the membership) 
    4. New order number (i.e. the order number of the new bike replacing the upCYCLED bike)
    5. Confirm you’ve donated your old bike and share any heartwarming stories (we love to hear the impact your bike had!)
  2. After sending the email with these pieces of information, you can expect a follow-up email within 2-5 business days and a refund shortly thereafter.

NOTE: If you know you have an upCYCLING membership number but aren’t sure of the number, reach out to us and we can likely help find it for you. Once we get the details sorted, we will reply back to you and confirm details regarding your refund. This refund will be 40% of the pre-tax price of the old bike you donated, not 40% of the new bike you just purchased. The refund will default to the same card as your recent order.