30-Day Return Policy, 90-Day Return Window for Holidays

If you buy a product directly from us that does not meet your expectations for any reason, you can return it within 30 days of the purchase — no questions asked. During the holiday season, knowing that many of our bikes are gifts, we extend our return window to 90 days. This means that all bicycles purchased from October 22nd through Christmas will be eligible for a return up to 90 days after the bike was received.

We will refund the full cost of the product and pay to have it shipped back to woom (US orders only). The refund for the cost of the product and return shipping cost will be processed within 5-10 business days of receiving the shipment.

Please note: We cannot refund the original shipping cost when you first purchased the product. Additionally, orders being returned from Canada will have to be shipped at the customer's expense.

Return Procedures

If you are returning a product, please initiate a return by clicking the large red link below. Please read through the following tips if you are returning multiple items or upCYCLING to ensure your return process goes as smoothly as possible. Thank you!

Keys to Success