Returns and Warranty
If you buy a product directly from us and it does not meet your expectations (too large, too small etc.), you can return the product within 30 days and we will pay for the return shipping within the USA—no questions asked. The refund will be processed within 5-7 business days upon receiving the shipment. Please note bikes delivered from November 1, 2020-December 25, 2020 will have a 60 day return policy to accommodate the holiday timeframe.
If you are returning a product, please initiate a return by clicking the link below. Please read through the following tips if you are returning multiple items or upcycling to ensure your return process goes as smoothly as possible. Thank you!
Keys to Success
- If you are returning a combination of any of the following items that cannot fit in the same box, please do this in 2 separate returns. Items include: Any model bike, helmet, rack, freewheel, or fenders. For example, if you are returning a woom bike and helmet/large accessory, one return would contain the bike, and the other return would contain the helmet/ large accessory.
- The same rule applies if you are returning multiple bikes. Please do a separate return for each bike.
- Please ensure you are choosing the correct reason for return in order to get the correct return label.
All domestic shipping costs after the initial shipment to you will be covered by us. We will send you a return shipping label and all you have to do is pack it up and bring it to the shipper.
5-year warranty on frame and fork
We offer a 5 year warranty period for frame and fork and 24 months on all components. We cover any obvious defects - not covered are damages caused by normal wear and tear, crashes, or misuse of the products. All you need to do is send us a picture of the damage and we will happily help you in a timely manner. In case if something breaks or a part gets stolen from your bike, you can buy all components from us at cost on a case-by-case basis. Please contact us through email. firstname.lastname@example.org. You may also call us at 855-966-6872.