woom Return Policy

First Ride Guarantee

We believe every child deserves to experience the pure joy of learning to ride a bike.

But what makes it pure?

In short, it’s because we’ve eliminated all the friction. By reimagining the kids’ bike from the ground up – relentlessly eliminating the flaws that have made learning to ride so difficult for generations – woom has redefined the learn-to-ride experience for over a million kids around the world.

For starters, we ditched the training wheels in favor of balance bikes (kids lean on one, but learn on the other), and we didn’t stop there. We noticed bike frames that were half the weight of the kids attempting to ride them, and cut that weight in half to make balancing easier. We saw kids’ bikes with sharp protruding angles and redesigned them smoother. We witnessed kids straining to pedal, legs splayed out, due to cranksets that were too wide laterally, and we redesigned ours with a narrow Q-factor (look it up). We watched as kids struggled with shifting clunky bikes, and optimized our gearing and shifters for kids. We saw traditional kids’ bike manufacturers continually overlook handlebar grips (no kid wants to ride with sore hands) – and we did a deep dive to redesign our grips with optimal ergonomic comfort for kids. We noticed kids accidentally overturning when they first learn to pedal, and we invented a steering limiter to keep your little one on the straight and narrow.

We saw other kids’ bike companies feature only one brake lever (a dangerous potential point of failure), and we made sure all of our pedal bikes feature two different hand brakes and two brake levers for maximum safety and to prepare kids for adult bikes. Then we saw little ones get confused about which brake is which, and we color-coded ours to make learning easy. We also noticed kids were struggling to squeeze the lever on traditional bikes, and ensured ours featured both a tension and reach adjuster.

You see, the thing with kids’ bikes is – the actual kids who ride them can’t always articulate their discomfort when something is wrong. But 10 out of 10 times, they feel the difference on a woom.

That’s why we’re so confident in the woom experience that we guarantee it. No matter where your child is on their own unique journey, we guarantee they'll learn to ride on a woom. Our innovative, lightweight, and meticulously designed bikes make the process of learning to ride intuitive and fun, setting your child up for success from the start. We're so sure they'll learn to ride that we'll give you your money back, no questions asked, if they don't. This "First Ride Guarantee" is our promise to you, built on our existing 30-day "no questions asked" return policy. It’s not just a guarantee; it's our commitment to you – helping your child discover the freedom and confidence that comes with their first pedal strokes.


Every part of our bikes is designed with care – because the only thing your child should be focused on is the joy of riding.

30-Day Return Policy

If you buy a product directly from us that does not meet your expectations for any reason, you can return it within 30 days of the purchase. 


We will refund the full cost of the product and pay to have it shipped back to woom (US orders only). The refund for the cost of the product and return shipping cost will be processed within 5-10 business days of receiving the shipment.


Please note: We cannot refund the original shipping cost when you first purchased the product. Additionally, orders being returned from Canada will have to be shipped at the customer's expense.

Return Procedures

If you are returning a product, please initiate a return by clicking the large red link below. Please read through the following tips if you are returning multiple items or upCYCLING to ensure your return process goes as smoothly as possible. Thank you!

Keys to Success

  1. If you are returning a combination of any of the following items that cannot fit in the same box, please do this in 2 separate returns. Items include: Any model bike, helmet, rack, freewheel, or fenders. For example, if you are returning a woom bike and helmet/large accessory, one return would contain the bike, and the other return would contain the helmet/ large accessory.
  2. The same rule applies if you are returning multiple bikes. Please do a separate return for each bike.

Click here for return label

  • Please look out for your return label in your email inbox; it should be sent within a few minutes after completing the return process linked directly above. 
  • Note that we will cover all domestic return shipping costs, but we don’t reimburse the initial shipping expense when a product is returned. 
  • Your next steps are printing the return shipping label, packing up the item(s) safely, and bringing the return package to UPS.

For questions, please email usa@woombikes.com. You can also give us a call at 855-966-6872. We are here to help you.

The woom 10-year warranty

Inspiring children to love riding their bikes is our mission at woom. That's why we guarantee the premium quality of every bike down to the last detail with innovative technology and long-lasting materials.

We have full confidence in our bikes, which is why we offer a 10-year warranty on the aluminum frames, rigid forks, bars and stem once you've registered online.

Learn More