Returns and Warranty
30-Day Return Policy
If you buy a product directly from us that does not meet your expectations for any reason, you can return it within 30 days of the purchase — no questions asked. We will refund the full cost of the product and pay to have it shipped back to woom. Please note: We cannot refund the original shipping cost from when you first purchased the product. The refund for the cost of the product and return shipping cost will be processed within 5-7 business days of receiving the shipment.
If you are returning a product, please initiate a return by contacting our Customer Experience team and providing the following information:
- First and last name on the order
- Email address used for the order
- Order number (on email confirmation)
- Items being returned
Please read through the following tips if you are returning multiple items or upCYCLING to ensure your return process goes as smoothly as possible. Thank you!
Keys to Success
- If you are returning a combination of any of the following items that cannot fit in the same box, please do this in 2 separate returns. Items include: Any model bike, helmet, rack, freewheel, or fenders. For example, if you are returning a woom bike and helmet/large accessory, one return would contain the bike, and the other return would contain the helmet/ large accessory.
- The same rule applies if you are returning multiple bikes. Please do a separate return for each bike.
- Please ensure you are choosing the correct reason for return in order to get the correct return label.
All domestic shipping costs after the initial shipment to you will be covered by us. We will send you a return shipping label, and all you have to do is pack it up and bring it to the shipper.
5-year warranty on frame and fork
We offer a 5-year warranty period for the frame and fork and 24 months on all components. We cover any obvious defects - not covered are damages caused by normal wear and tear, crashes, or misuse of the products. All you need to do is send us a picture of the damage, and we will happily help you in a timely manner. If something breaks or a part gets stolen from your bike, you can buy all components from us at cost on a case-by-case basis. Please contact us through email. email@example.com. You may also call us at 855-966-6872.