Privacy Policy

We appreciate your interest in our privacy policy.  On this page, we will provide detailed information on how we deal with your data and the terms and conditions related to certain services we offer.  “We,” “our,” “us,” or “woom” refers to woombikes USA, LLC and affiliated businesses under common ownership..  

Data Protection

We use the data provided by you to fulfill and process your order. For the fulfillment of the contract, we will pass on your data to the shipping company commissioned with the delivery, as far as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we will pass on the payment data collected for this purpose to the credit institution commissioned by the payment institution and any payment service providers commissioned by us, or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves, as long as you create an account there. In this case, you must register with the payment service provider with your access data in the order process. The data protection declaration of the respective payment service provider applies to this extent.

Data with Email Newsletter

When you sign up for our newsletter, we use this information only to send you newsletters from us.  You can unsubscribe at any time by using the 'unsubscribe' hyperlink found at the bottom of any of our emails.

Use of Cookies

In order to make the visit of our website optimized for our users and to enable the use of certain functions, we use cookies on our website. These are small text files that are stored on your device, which store certain settings and data for exchange with our system via your browser. Some of the cookies we use are deleted after the end of the browser session, ie after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on the next visit (persistent cookies). Cookies do not contain any personal data and can not be assigned to any user. Based on the cookie technology, we only receive anonymized information, for example on which websites you visited our website, which pages were viewed on our website, etc. Please note that certain cookies are already set when you enter our website. You can set your browser so that you are informed about setting cookies and decide on their acceptance, or you can exclude the acceptance of cookies for specific cases or in general (detailed information on the settings of your browser can be found below). If cookies are not accepted, the functionality of our website may be restricted.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (www.google.com). Google Analytics uses so-called "cookies", text files that are stored on your computer and which allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is generally transferred to a Google server in the USA and stored there. However, in the case of the activation of the IP anonymization on this website, your IP address will be previously abridged by Google within the Member States of the European Union or in other Contracting States of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the US and abbreviated there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to the use of the website and the Internet against the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by means of a corresponding setting of your browser software; however, we point out to you that in this case, you may not be able to fully utilize all the functions of this website.

In addition, you can prevent Google's processing of the data (including your IP address) generated by the cookie and your use of the website (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link And install: tools.google.com/dlpage/gaoptout?hl=en Alternatively to the browser plug-in, you can click this link to prevent Google Analytics collection on this site in the future. An opt-out cookie is stored on your terminal. If you delete your cookies, you must click the link again.

Use of Facebook Social Plugins

On our website, so-called social plugins ("plugins") of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") are used. The plugins are marked with a Facebook logo or the addition "Social plug-in of Facebook" or "Facebook Social Plugin". An overview of the Facebook plugins and their appearance can be found here: developers.facebook.com/docs/plugins When you visit a page of our website that contains such a plugin, your browser connects directly to the Facebook servers. The content of the plugin is transferred directly from Facebook to your browser and integrated into the page. Through this integration, Facebook is given the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not logged into Facebook. This information (including your IP address) is sent directly from your browser to a Facebook server and stored there. If you are logged into Facebook, Facebook can directly assign the visit of our website to your Facebook profile. If you interact with the plugins, for example, press the "Like" button or leave a comment, this information is also sent directly to a Facebook server and stored there. The information is also published on your Facebook profile and displayed to your Facebook friends.

The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights and settings for the protection of your privacy, please refer to the Privacy Policy of Facebook: www.facebook.com/policy.php If you do not want Facebook to map the data collected through our website directly to your Facebook profile, you must log out before you visit our website at Facebook. You can also completely prevent loading the Facebook plugins with add-ons for your browser, e.g. With the "Facebook Blocker" (https://www.google.at/search?q=Facebook+Blocker).

Use of Mobile Message Service

Your use of our mobile message service constitutes your agreement to the following terms and conditions.  We do not charge for the mobile message service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the mobile message service provides (a) updates, alerts, and information (e.g., order updates, account alerts, etc.), and (b) promotions, specials, and other marketing offers (e.g., cart reminders)] from us via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to +1 (855) 910-8208.  You'll receive a one-time opt-out confirmation text message. If you have subscribed to other woom mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For support or assistance, text HELP to +1 (855) 910-8208 or email usa@woombikes.com.

We may change any short code or telephone number we use to operate the mobile message service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the mobile message service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number.  

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the mobile message service, any errors in such information, and/or any action you may or may not take in reliance on the information or mobile message service.

Right of Access and Contact

You have a right to free information about the data stored with us to your person, as well as a right to rectification, blocking or deletion of this data. If you have any questions concerning the collection, processing or use of your personal data, in the event of information, rectification, blocking or deletion of data and the revocation of consent or objection to a specific data use, please contact us directly via the contact details in our imprint or contact us page.

We may modify or cancel any of the services, terms of service, or any features or terms without notice.  To the extent permitted by applicable law, we may also modify the terms and polices herein at any time and your continued use of the website or services following the effective date of any such changes shall constitute your acceptance of such changes.

If you have any questions, please contact usa@woombikes.com

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