Crank Recall Notice for woom OFF, OFF AIR, and ORIGINAL 6 Bicycles
Important Voluntary Recall Alert:
woom OFF/OFF AIR (sizes 5 & 6), and ORIGINAL 6 Bike Models Sold 2016 – 2020
woom bikes USA is voluntarily recalling woom OFF/OFF AIR kids’ bikes (sizes 5 & 6), and woom ORIGINAL kids’ bikes (size 6) from model years 2016–2020. The cranks on these models can fatigue and break, which could result in a crash. Despite the risk being very small, we are requesting that owners of the affected woom OFF, OFF AIR, and ORIGINAL bike models please refrain from riding their bikes until the cranks have been replaced by a specialist.
Is my bike part of the recall?
Your child's safety remains our top priority, which is why we have prepared a simple three-step solution to determine whether your bike is affected and, therefore, needs replacement cranks.
- Step one: Find out if your bike is affected by using the Online Crank Checker.
- Step two: If your bike is affected, order your free crankset with free shipping.
- Step three: Once you receive the crankset, make an appointment with your local bike repair shop to remove the original crankset and replace it with the new crankset. You will need to pay for the repair (approximately $40) and submit your receipt to productsafetyUS@woom.comwoom for reimbursement.
Once you've placed an order for a new crankset, you'll receive an email confirmation.
Have you sold or passed on your woom bike? Please forward this recall information to the new owner.
Please note: The replacement cranks have a woom-specific design and are only compatible with the woom OFF, OFF AIR, and ORIGINAL 6. They are not compatible with other models or bike brands.
For more details on the recall, take a look at our FAQs below for answers to the most common questions as well as useful tips and links. If you have any further questions, contact us at productsafetyUS@woom.com.
Frequently Asked Questions
What's the safety notice regarding the cranks all about?
There's a chance on the following models that the cranks could develop fatigue and break: 2019–2020 woom OFF/OFF AIR 5 (24") & 6 (26") and the 2016–2020 woom ORIGINAL 6 (26"). The reliability and safety of our bikes is our top priority. But at the same time, we're also totally committed to providing a quality product that multiple children can ride safely over a period of many years. This is why we are electing to take this safety measure and replace all the cranks on these models for free.
For your rider's safety, please refrain from using their bike until the cranks have been replaced.
What are the cranks?
The cranks, which are part of the crankset, are the two levers that connect the pedals to the chainring and transfer power from the rider's legs.
How serious is the risk?
The risk of fatigue cracks developing is increased under heavy use, such as on steep climbs or when descending out of the saddle. For your child's safety, we recommend not using their bike until the cranks have been replaced by a specialist.
Are all woom bikes affected?
No, this safety notice only affects a very small number of woom bikes: the woom OFF & OFF AIR 5 & 6 mountain bikes from 2019–2020 and the woom ORIGINAL 6 from model years 2016–2020. The affected cranks are easy to recognize:
These cranks need to be replaced: |
These cranks do NOT need to be replaced: |
| The indentation goes all the way to the pedal thread. | The indentation finishes approx. 1.5 cm above the pedal thread. |
5. How can we find out if our woom bike is affected?
The affected cranks are easy to recognize. You can refer to the photos on our Online Crank Checker to see if they match the cranks fitted on your bike. If yes, the Crank Checker will then prompt you to order a free replacement set.
Here's how it works:
- Step one: Find out if your bike is affected by using the Online Crank Checker.
- Step two: If your bike is affected, order your free crankset with free shipping.
- Step three: Once you receive the crankset, make an appointment with your local bike repair shop to remove the original crankset and replace it with the new crankset. You will need to pay for the repair (approximately $40) and submit your receipt to productsafetyUS@woom.comwoom for reimbursement.
Once you've placed an order for a new crankset, you'll receive an email confirmation.
* Note: The crankset consists of 2 crank arms, 1 black aluminum chainring, and 1 black or silver aluminum chainguard. The replacement cranks have a woom-specific design and are only compatible with the above-mentioned woom models. They are not compatible with other bike brands.
6. How can we replace the cranks on our woom bike?
As special tools are required to replace the crankset, the crankset must be replaced by a qualified bike technician. Owners must pay upfront for the service and send a receipt to productsafetyUS@woom.com in order to be reimbursed.
7. We have more than one affected woom bike. How can we order enough cranks?
In this case, please contact our customer service team directly at productsafetyUS@woom.com.
8. When can my child ride their woom bike again?
Their bike can be ridden safely once the cranks have been replaced by a bike shop.
Even though the probability of the cranks cracking is very low, we strongly recommend refraining from using your bike until the cranks have been replaced by a specialist.
9. We bought our woom bike used. Could it be affected?
Yes, even prior-owned woom bikes could be affected if they are a 2019–2020 woom OFF/OFF AIR 5 & 6 or 2016–2020 woom ORIGINAL 6. Please use our Online Crank Checker to identify if your woom bike is affected. Even if you don't know what year your second-hand woom bike originates from, the Online Crank Checker will allow you to easily determine if your cranks are affected or unaffected.
- Is your woom bike affected?