Do you offer local pickup?
We do offer local pickup from our Austin, Texas fulfillment location for orders that include a bike! The local pickup option will automatically appear at checkout for all orders that include a bike.
Upon placing an order for local pickup, woom will send detailed instructions on how to schedule a pickup at our fulfillment warehouse. Please follow those instructions closely to ensure you receive your order in a timely manner!
Please note, our pickup location is NOT a retail store and is not open to the public at this time. All purchases of woom products must be done on woom's online store.
Lastly, please note that bike assembly is not included in a local pickup.
For additional questions concerning local pickup, please reach out to our Customer Experience team at email@example.com or (855) 966-6872.