How do I check my bike order status?

Already pre-ordered your woom bike? Enter your order number below to check your bike order status! 

  1. Find your order number (located on the top right of your order confirmation email). 
  2. Copy and paste the order number into the box.
  3. Click ‘Submit'

You can expect us to ship your bike(s) during the month listed below. Bikes may ship out earlier than the estimated timeframe if available sooner. Once your order has shipped, you will receive an automated email with your tracking number.

All delivery dates are estimated and subject to change. Rest assured, our entire global team is working tirelessly to get bikes to customers’ doorsteps as soon as we can.

Any changes to estimated delivery dates will be reflected weekly, on Wednesdays or Thursdays.

Last updated using order numbers and information as of 9/23/21.

Not seeing your order? Try these steps below and if you need further assistance please reach out to our customer experience team. 

  1. Refresh your browser.
  2. Delete any spaces before or after the order number.
  3. Make sure you are including your entire order number. Note that some orders include "US" before the number which is shown on your order confirmation email.
  4. If your order was placed after the "Last Updated" date above, it will not show up until our next weekly update.

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