Can I use my upCYCLING membership on a pre-order?
Yes! All you need to do is order the new bike and an Upcycle Membership if you have not done so already. Once you receive tracking confirmation for your new bike, respond to that shipping confirmation email letting us know that you would like to upCYCLE your smaller bike and we will send you a prepaid UPS return label. That way, you can use the new bike box to send the older bike back to us. Please make sure to protect the frame as well as you can, and drop it off at your nearest UPS drop-off location. Once the bike is received, we'll issue the 40% refund for the original price of the bike to your method of payment on your most recent order. Please note, in order to take advantage of the upCYCLE program, pre-orders must be placed within two years of purchase from the last bike.