How and when will I receive communication about placing my pre-order?
To place yourself on the waitlist for an out-of-stock bike, please click the red “Notify Me When Available” button on the product page and input your email address. After you have done this and subscribed to those product alerts, you are on the waitlist.
If you have already subscribed and want to confirm your estimated wait time, please enter your email address in our waitlist tool (a.k.a. pre-order chart). Note that it may take up to a week for your email to register with this tool, as it is manually updated weekly.
When it is your time to pre-order, we will reach out via email with a pre-order invitation. Be aware this email could land in your spam folder. The email will be from firstname.lastname@example.org; you can avoid the possibility of the email landing in your spam folder by adjusting your email filters.
You will be contacted in order based on the time you signed up for restock alerts. Please be advised that our bike inventory is limited, and we cannot guarantee to have bikes available if you decide to wait to pre-order. If you receive a restock alert and the bike and/or color you are interested in ordering has sold out, you will need to sign up for restock alerts again.